Draft for legal review. Highlighted items must be confirmed, and the terms approved by a solicitor, before launch. These website terms do not replace the appointment terms issued for your consultation.
Who we are
Dr Syed Kashif Hussain Kazmi is a Consultant Endocrinologist on the General Medical Council Specialist Register (you can check his registration on the GMC register). Consultations in Cambridge take place at premises operated by Clove Health, where Dr Kazmi has practising privileges. This practice is independent of Clove Health.
General health information
This website describes the practice and gives general information about endocrine conditions. It does not diagnose your symptoms or give you personal treatment advice, and using it does not create a doctor and patient relationship. Do not use it instead of advice from a clinician who knows your history. Clinical review status is shown on each condition page.
Booking requests
A booking request sent through the website is only a request. We have not agreed to see you until the clinic confirms an appointment to you in writing. This website does not take payment. We may decline a request, for example if the problem is outside the clinic’s scope, if you are under 18, or if no suitable appointment is available.
We will confirm the appointment type, date, fee, and any referral or insurance requirements before you are committed. You must give accurate information, and you must be 18 or over.
You can instead book through Dr Kazmi’s profile on Top Doctors, an external service. A booking made there is governed by that service’s terms, fees, cancellation rules and privacy notice, which you should read before you confirm.
Fees, insurance and payment
Fees depend on the type of appointment and any tests, and are confirmed to you before you book. If you are insured, you remain responsible for any amount your insurer does not pay unless we agree otherwise in writing.
Cancellation and your legal rights
If you book a virtual consultation or any other appointment with us at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel within 14 days of the contract being made. If you ask us to start the service within that period and it is carried out in full, you lose the right to cancel once the consultation has taken place, and if you cancel after it has started you may have to pay for the part already provided. We will explain this and ask for your agreement when you book.
Nothing in these terms limits any right you have under the Consumer Rights Act 2015, including the right to have services provided with reasonable care and skill.
Complaints
If you are unhappy with any part of our service, tell us through the enquiry form. This does not affect your right to complain to the General Medical Council about a doctor.
Using this website
You may view and print pages for your own use. Do not copy the site’s content or images for another purpose, scrape it, or try to interfere with its security. The content, design and photographs are protected by copyright and belong to us or our licensors. We try to keep the information accurate and current, but we do not promise that it is always complete or up to date.
External websites
Links to professional profiles, NHS, NICE and other resources are for information. Those websites are run by others, may change, and have their own privacy notices and terms.
Our responsibility
We are not responsible for loss that is not a foreseeable result of our breach, for loss caused by using this website as a substitute for medical advice, or for problems caused by your device or internet connection. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Your personal information
Read the Privacy Policy and the Cookie Policy. Please do not send medical records, symptoms or test results through the website forms.
Changes and governing law
We may update these terms. The version on this page when you send a request applies to it. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring a claim in the courts there.